FAQ
Why do we need a therapist?
A therapist is a specialist who helps a person to understand his life situations, cope with his thoughts and emotions and understand what he or she really wants. We often make mistakes, not because we do not have enough information, but because we did not understand the situation thoroughly and did not speak it with someone impartial. The task of the psychologist is not to advise, he or she does not know how to act correctly in your case. The actions of a specialist are aimed at helping you independently make a decision that will be right for you. Consulting with a therapist helps to improve your life, find a way to solve problems, as well as understand yourself and your desires.
Why is it better to use an individual selection service, rather than visit your friend's therapist?
A therapist works individually with each client, completely immersing himself in his problem. Therefore, counselling experience always different – tit could be both positive and negative. Everyone has their own life situation, and the process of therapy is different for everyone. A specialist who has successfully assisted your friend may be incompetent in your question. It is better to choose a therapist based on a specific situation and your needs - this is an individual process.
What if I don't fully understand my concern?
You don't have to be clear about your initial request. In the course of therapy, the therapist will ask you clarifying questions, which, as a result, will help to understand your feelings, thoughts and desires. Based on this, your therapy request will be generated by itself.
How do I know if specialist suits me?
During the session you should feel comfortable and safe with a therapist. This will allow you to trust the specialist and open up to him or her to the maximum. If you feel uncomfortable at the appointment, you may be better off choosing a different counsellor. There are no good or bad specialists in the counselling field - there are therapists who suit you or not.
How are you selecting therapists for your platform?
We put forward standard requirements: higher specialized education, experience in the field of consulting, recommendations and positive feedback from clients, colleagues or members of the professional community. In addition, each psychologist goes through a questionnaire, where he talks about himself, his education and answers questions that help assess his level of professionalism. After that, we conduct a final interview with our leading specialist to make sure that we are only collaborating with true professionals.
In what formats does the therapist conduct consultations?
Sessions could be conducted online or offline. Online consultation takes place through a video conference using a link in your personal account or from the e-mail with confirmation of the appointment. Personal meetings with a therapist are held in a specially equipped office.
Whether your specialists offer couples or teen therapy ?
Each specialist provides a different range of services. In a psychologist's personal profile, you can see therapists' specialisation and what type of consultation they provide. Based on this, you can choose a specialist that suits you.
What happens if I don't think the specialist is a good match for me?
If you do not feel the specialist is a good match, you are free to end the process and book a trial session with a new therapist. Please feel free to share your feedback with us and we will assist you in search of a new specialist based on your comments and previous experience.
Can I choose a therapist by myself ?
Yes. If for some reason you do not want to work with a specialist selected by our program, you can use the full list of our specialists and choose whoever you want.
How much does it cost?
Each specialist has his own prices for the provision of services - they are indicated in each profile.
What are the payment options?
You can pay for the consultation using a Visa or Mastercard credit card. Payment will go through the payment system Fondy, which is integrated into the site. Credit card data is not processed or saved by the service; all payments are processed by the payment system.
What if I am late for my appointment?
If you are late for the consultation, it will still end at the scheduled time (for example, the consultation time for you was scheduled from 09:00 to 10:00, you were 10 minutes late, which means the session will start at 09:10 and end at 10:00). In case therapist was late for your appointment, then duration of the consultation will be the same.
Can I cancel or reschedule my session?
Yes. All operations are carried out in your personal account. There are two buttons 're-schedule' and 'cancel' next to your upcoming session, using them you can adjust the time of the session or cancel it. Please note that if you reschedule or cancel a session less than a day before its start, the paid funds will not be refunded.
Whether my sessions are confidential?
Yes, counselling sessions are confidential. Everything that you discuss during the session remains solely between you and your therapist.
